Fulfillment Policy

Last updated: July 4, 2024

This Fulfillment Policy outlines how Flowcore delivers our digital services and products. By using our services, you agree to the terms outlined in this policy.

Order Processing

Orders are processed immediately upon payment confirmation. You will receive a confirmation email once your order has been processed successfully.

Access and Delivery

  • Digital Delivery: Digital products are delivered via access credentials provided through email.
  • Delivery Time: You should receive your access information within a few minutes of completing your order.
  • Delayed Delivery: If you do not receive your access information within 24 hours, please check your spam/junk folder and then contact us.

Returns and Refunds

  • Final Sale: Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges unless required by law.
  • Technical Issues: If you experience any issues with your digital product, such as access problems or corrupted files, please contact us for assistance.
  • Resolution: We will work to resolve any technical issues promptly and provide appropriate solutions.

Usage and Access

  • License Grant: Your purchase grants you a non-transferable, non-exclusive license to access and use the digital product in accordance with our Terms of Service.
  • Prohibited Actions: Sharing, reselling, or distributing the digital product without permission is strictly prohibited.
  • Enforcement: Any unauthorized use of the digital product may result in termination of your access without a refund and may lead to legal action.

Security

  • Data Protection: We take the security of your digital products seriously. All access credentials are unique and encrypted to protect your information.
  • Breach Reporting: If you suspect any unauthorized use or security breach, please notify us immediately.
  • Account Security: You are responsible for maintaining the confidentiality of your access credentials.

Support and Assistance

  • Technical Support: We provide technical support for all digital products during business hours.
  • Response Time: We aim to respond to all support requests within 24 hours.
  • Documentation: Comprehensive documentation and tutorials are available for all our products.

Contact Information

If you have any questions about your order, access, or our fulfillment process, please contact us at: